Privacy policy

• Booking details you give us: guest name, email address, phone number, travel dates, number of guests and rooms, any special request you type, and for some bookings traveller ages and ID document details where the supplier or the property requires them.
• Account details if you create one: email address and name, held by our authentication provider.
• Payment evidence for offline payments: the reference number you enter, and any payment screenshot you upload for verification.
• Basic technical data your browser sends with each request, plus site analytics and error reports used to keep the site working.

To fulfil a booking we must pass the guest name, contact details and stay details to the supplier and to the operating property. Without this the booking cannot be made. Suppliers we use for accommodation include Hotelbeds and RezLive; the property itself receives the booking from them.

We also use service providers to run the site: our hosting and database platform, our email delivery provider for confirmations and vouchers, and our payment gateway. They process data on our instructions and for no other purpose. We do not sell your data, and we do not use it for third-party advertising.

Card and bank credentials are entered on the payment gateway's own checkout (Razorpay) and are handled entirely by them. We never see, receive or store your card number, CVV or UPI PIN. What we store against a booking is the gateway's order and payment identifiers, the amount, the currency and the status — enough to reconcile the payment and to process a refund.

Booking records, invoices and payment references are kept for as long as tax and accounting law requires. Uploaded payment proofs and ID documents are held in private storage, readable only by our staff for verification, and are removed once they are no longer needed for that booking or for a legal obligation.

Ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete what we are not legally required to keep. Write to support@tripexpert.in from the email address on the booking, or call +91 98309 79797. Marketing email, where we send any, always carries an unsubscribe link; transactional email about a booking you have made is not marketing and cannot be switched off while the booking is live.

The site stores a session for signed-in users, a dismissal record for the app-install notice, and cached company details so pages render quickly. These are functional. Analytics and error reporting may set their own identifiers to count visits and diagnose faults.

TripExpert, 225-F, A J C Bose Road, Kolkata 700020, India. support@tripexpert.in · +91 98309 79797